At HafeezCentre.pk, we aim to deliver 100% original and sealed mobile phones to our customers. Please read our return & exchange policy carefully before placing your order:
When Can You Return a Mobile?
- Wrong Product Delivered
- If you received a different mobile model, color, or storage than what you ordered, you can request a return/exchange within 48 hours of delivery.
- Damaged on Delivery
- If the phone or box is physically damaged on arrival, please share pictures/videos at the time of delivery. We will review and replace/return accordingly.
- Box Must Be Sealed
- Returns are only accepted if the mobile box is unopened and factory-sealed (unless the product was delivered wrong or damaged).
When Return/Refund Is Not Possible
- If the mobile box is opened, activated, or used, it cannot be returned.
- If you simply change your mind after delivery, return is not allowed.
- Accessories, handsfree, chargers, or gifts included with mobiles are non-returnable once opened.
Deductions in Case of Open Box Returns
In special cases (if approved by our team):
- If the mobile box is opened but not activated, a 10–15% deduction of the product price will be applied as restocking fee.
- If the mobile is used or activated, no return/refund will be accepted.
Exchange Policy
- Exchanges are only possible if you received the wrong product.
- Exchange requests must be raised within 48 hours of delivery.
Important Notes
- Always record unboxing video when you receive your mobile for proof.
- Refunds (if approved) will be processed within 7–10 working days.
- HafeezCentre.pk reserves the right to reject a return request if it does not meet the above conditions.
This policy protects both our valued customers and ensures that only genuine and sealed products are delivered.
